Question 1

How do I pay?

Accepted Answer

You will be emailed an invoice and this invoice provides payment details. Invoices can be paid via electronic bank transfer.

Question 2

Do you offer dog walks?

Accepted Answer

Yes we do! At this stage for safety reasons, we are only walking small to large breed dogs that don’t pull much on the lead. We hope to cater to Giant breeds in the near future. In the meantime, we run and play with these dogs in their backyards to give them an energy outlet and some enrichment within their day.

Question 3

Can I meet my petsitter before the booking?

Accepted Answer

Of course! All our petsitting services include a Meet ‘n’ Greet with your petsitter, after your booking has been confirmed.

Question 4

I have two dogs and a cat. Do I have to pay per pet?

Accepted Answer

No. All prices are as per household and not per pet/s.

Question 5

My pet requires medication. Will my petsitter be able to administer this in my absence?

Accepted Answer

Our petsitters have experience in administering medications including pills and insulin injections. All their medication requirements can be added and updated at any time in the Client Portal, under the pet’s name. You can also add a “Requires Medication” message in notes when requesting a booking, this way we will be instantly aware of your pet’s needs. If you have any concerns, have a chat with us about your pet’s requirements and we’ll see what we can do for you.

Question 6

Will my petsitter walk my dog in off-leash areas?

Accepted Answer

No. For safety and insurance reasons, our petsitters do not provide off-leash dog walking (in dog parks or otherwise).

Question 7

I would like to book my pet/s in with a particular Petsitter, is this possible?

Accepted Answer

Absolutely! When booking through the portal you can request your preferred Sitter in the notes section. We try our best to accommodate your request, however, If the Sitter already has a booking or is unavailable, we do our best to give you an available Sitter who we think would be a good fit for your pet/s.

Question 8

I have booked overnight stays, but I don’t want my pet/s left alone for long during the day. 
Will my petsitter also stay with my pet/s during the day?

Accepted Answer

We have just moved our Overnight bookings from 5:30pm to 7:30am only, to a Live-in service where our Sitters can come and go, but will be in your home from around 5:30pm to 7:30pm, which leads to the Sitters spending a bit more time with your pet/s. However, if you would like the sitter to definitely be there throughout the day, perhaps you could consider combining your Live-in booking with a Full Day booking/ Part Day Visit/ midday drop-in visit or extended drop-in visit?

Question 9

My pet/s are accustomed to sleeping on the bed with me. Will my petsitter sleep in the bed with my pet/s?

Accepted Answer

Of course!

Question 10

An interstate relative has just passed away and I need to go away at very short notice. Does The Friendly Petsitters accept last minute bookings?

Accepted Answer

Yes! If we have a sitter available, we’ll need to squeeze in a Meet ‘n’ Greet/key pick up but we can often arrange this quite quickly, especially if you’ve previously used our services.

Question 11

I would like a petsitter to care for my pet/s outside of my home (eg, in the petsitters home). Do you provide this?

Accepted Answer

No. All of our petsitting services are provided where the pets are most comfortable – in their own home.

Question 12

I would like to book multiple services one the same day. Is this possible? If so, how do I do this?

Accepted Answer

Yes this is possible. You can double up on the days, changing the time, dates, service after adding the first lot of services to your cart, by clicking “Add Another Service”. We explain this in further detail on our Book Now page, under ‘Requesting a booking’.

Question 13

I have a different question that isn’t listed

Accepted Answer

Wonderful! Please get in touch, we’d love to hear from you.

Contact Us

Got a question?
Check out our FAQ section below!

You can also reach us here:

enquiries.canberra@thefriendlypetsitters.com.au

0413 729 947

Contact Us

Got a question? Check out our FAQ section below!

You can also reach us here: enquiries.canberra@thefriendlypetsitters.com.au 0413 729 947

Got a question?
Check out our FAQ section below!

You can also reach us here:

enquiries.canberra@thefriendlypetsitters.com.au

0413 729 947